Industrial air mover drying water-damaged carpet and wall

For Restoration Franchise Networks

Supplementing adds 30-60% per job. The network that benchmarks it across every location wins.

Emergency response speed, multi-trade coordination, and insurance carrier relationships: the pressure points sit at the network layer. The franchisor that can see estimating proficiency and supplement capture rates across every territory turns variance into recoverable margin.

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Where It Breaks

The patterns that determine network revenue, running without visibility.

The 2 AM call goes to whoever answers. Your network has no guarantee that is you.

A pipe bursts. A homeowner calls three numbers. The first company to commit to a 45-minute arrival wins the job, and in most cases, every job that homeowner refers afterward. You mandate 24/7 availability across your entire network. What you cannot see is how many of those calls hit voicemail, how fast your locations actually dispatch, and which territories are hemorrhaging emergency revenue to competitors while you sleep.

Supplement capture varies enormously across your network. You cannot see it.

Your estimators negotiate against insurance adjusters using Xactimate, and the variance between a proficient location and a mediocre one compounds across hundreds of jobs per year. A thorough supplement can increase job value thirty to sixty percent. An estimator who accepts the adjuster's first number leaves that value on the table permanently. Verisk owns the estimate data. They have no incentive to show you which of your locations are underperforming your carriers. That visibility gap is yours to close.

A single job touches five trades. Your coordination system is phone calls.

Water damage pulls in plumbing, structural, electrical, HVAC, and contents. Fire damage adds hazmat staging to that list. Each trade bids separately, schedules independently, and drops back into a project manager's inbox as an email thread. Two to four hours of coordination labor per complex job, every job, across every location. No platform manages this at the franchise level: not Xactimate, not ServiceTitan, not your proprietary system.

What We'd Examine

Every restoration network has these dynamics. How they play out in yours is what the workshop is for.

Emergency response compliance across the network

What does your after-hours answer rate actually look like by territory? How long does dispatch take from first call to crew commitment? Is the franchisor seeing this in real time, or learning about failures through complaint escalations?

Supplement performance and adjuster approval variance

What is the spread between your top-quartile and bottom-quartile estimators on supplement capture rate? How many approval rounds does the average location require, and which territories are driving most of the cycle-time drag that slows cash flow?

Multi-trade coordination and program work dependency

How does your network handle trade sequencing on complex jobs, and where does that process break down most often? What percentage of each location's revenue flows through TPA dispatch, and do you have visibility into which locations are dangerously concentrated there?

The Discovery Phase

BeForm maps this picture against how your network actually operates.

Over approximately four weeks, we work through your franchise system: after-hours response coverage, supplement performance variance, multi-trade coordination, program work dependency ratios, and what your field coaches can actually see between visits. The output is a prioritized opportunity map. Yours to keep, regardless of what you decide next.