Seven in ten inquiries receive no response. The parent already knows free alternatives exist.
A parent who contacts your program has already crossed the threshold of 'free isn't enough,' but that threshold is fragile. She crossed it, reached out, and waited. When the response arrives a day later, or not at all, the comparison she was managing in your favor is active again. Inquiry non-response in this vertical is a justification problem, not a missed call problem, and it restarts the decision from zero.
